HR job title
- Professor and Head
- Contact Info
- 1 979 845 1148
Metters, Richard Professor and Head
Positions
- Professor and Head, Information and Operations Management, Mays Business School
- Overview
- Publications
- Teaching
- Background
- Contact
- Other
- View All
Overview
Publications
selected publications
-
academic article
-
George, J., Whitten, D., Metters, R., & Abbey, J.
(2022).
Emancipatory technology and developing-world supply chains: A case study of African women gemstone miners. Journal of Operations Management.
68(6-7), 619-648.
-
Metters, R., & Stanworth, J.
(2021).
Managing Across or Within a Culture? Comparing Hotel Workers From China and Taiwan Using Hofstedes Scales. ASEAN Journal on Hospitality and Tourism.
19(3), 305 315-305 315-315.
-
Metters, R.
(2021).
Discipline note: A ranking of business school operations management departments based on current faculty publications in five journals. 14(1-2), 216-232.
-
Babbar, S., Koufteros, X., Bendoly, E., Behara, R., Metters, R., & Boyer, K.
(2020).
Looking at ourselves: Lessons about the operations management field learned from our top journals. Journal of Operations Management.
66(3), 349-364.
-
Ketzenberg, M. E., & Metters, R. D.
(2020).
Adapting operations to new information technology: A failed "internet of things" application. OMEGA International Journal of Management Science.
92, 102152-102152.
-
Metters, R., Marshall, D., & Pagell, M.
(2019).
Cultural Research in the Production and Operations Management Field. Foundations and Trends in Technology, Information and Operations Management.
13(1-2), 1-150.
-
Metters, R.
(2019).
The Effect of Employee and Customer Religious Beliefs on Business Operating Decisions. Religions.
10(8), 479-479.
-
Abbey, J., Ketzenberg, M., & Metters, R.
(2018).
A more profitable approach to product returns. MIT SLOAN MANAGEMENT REVIEW.
60(1), 71-74.
-
Metters, R.
(2017).
Gender and operations management. Cross Cultural and Strategic Management.
24(2), 350-364.
-
Marshall, D., Metters, R., & Pagell, M.
(2016).
Changing a Leopard's Spots: A New Research Direction for Organizational Culture in the Operations Management Field. PRODUCTION AND OPERATIONS MANAGEMENT.
25(9), 1506-1512.
-
Menezes, M., Ketzenberg, M., Oliva, R., & Metters, R.
(2015).
Service delivery to moving demand points using mobile servers. International Journal of Production Economics.
168, 158-166.
-
Ketzenberg, M. E., Geismar, N., Metters, R., & van der Laan, E.
(2013).
The Value of Information for Managing Retail Inventory Remotely. PRODUCTION AND OPERATIONS MANAGEMENT.
22(4), 811-825.
-
Vargas, V., & Metters, R.
(2011).
A master production scheduling procedure for stochastic demand and rolling planning horizons. International Journal of Production Economics.
132(2), 296-302.
-
Parzen, M., Lipsitz, S., Metters, R., & Fitzmaurice, G.
(2010).
Correlation when data are missing. JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY.
61(6), 1049-1056.
-
Metters, R., Zhao, X., Bendoly, E., Jiang, B., & Young, S.
(2010).
The way that can be told of is not an unvarying way: Cultural impacts on Operations Management in Asia. Journal of Operations Management.
28(3), 177-185.
-
Metters, R., Vargas, V., & Weaver, S.
(2009).
Teaching Note MotherLand Air: Using Experiential Learning to Teach Revenue Management Concepts. INFORMS Transactions on Education.
9(3), 130-134.
-
Metters, R., Vargas, V., & Weaver, S.
(2009).
Case Article MotherLand Air: Using Experiential Learning to Teach Revenue Management Concepts. INFORMS Transactions on Education.
9(3), 124-126.
-
Metters, R., Vargas, V., & Weaver, S.
(2009).
Case MotherLand Air: Using Experiential Learning to Teach Revenue Management Concepts. INFORMS Transactions on Education.
9(3), 127-129.
-
Boyer, K., & Metters, R.
(2009).
Introduction to the Special Issue on Service Strategy and Technology Application. PRODUCTION AND OPERATIONS MANAGEMENT.
13(3), 201-204.
-
Metters, R.
(2008).
A typology of offshoring and outsourcing in electronically transmitted services. Journal of Operations Management.
26(2), 198-211.
-
Metters, R., & Verma, R.
(2008).
History of offshoring knowledge services. Journal of Operations Management.
26(2), 141-147.
-
Metters, R.
(2008).
A case study of national culture and offshoring services. International Journal of Operations and Production Management.
28(8), 727-747.
-
Walton, S., & Metters, R.
(2008).
Production planning by spreadsheet for a start-up firm. Production Planning and Control.
19(6), 556-566.
-
Metters, R., Queenan, C., Ferguson, M., Harrison, L., Higbie, J., Ward, S., ... Duggasani, A.
(2008).
The Killer Application of Revenue Management: Harrah's Cherokee Casino & Hotel. 38(3), 161-175.
-
Metters, R., & Walton, S.
(2007).
Strategic supply chain choices for multi-channel Internet retailers. Service Business: an international journal.
1(4), 317-331.
-
Crane, D., Stachura, J., Dalmat, S., King-Metters, K., & Metters, R.
(2007).
International sourcing of services: the Homeshoring alternative. Service Business: an international journal.
1(1), 79-91.
-
Ketzenberg, M. E., Rosenzweig, E. D., Marucheck, A. E., & Metters, R. D.
(2007).
A framework for the value of information in inventory replenishment. European Journal of Operational Research.
182(3), 1230-1250.
-
Metters, R., & Marucheck, A.
(2007).
Service ManagementAcademic Issues and Scholarly Reflections from Operations Management Researchers*. Decision Sciences.
38(2), 195-214.
-
Fox, E. J., Metters, R., & Semple, J.
(2006).
Optimal Inventory Policy with Two Suppliers. Operations Research.
54(2), 389-393.
-
Ketzenberg, M., Metters, R., & Semple, J.
(2006).
A heuristic for multi-item production with seasonal demand. IIE Transactions.
38(3), 201-211.
-
Fairbank, J. F., Labianca, G., Steensma, H. K., & Metters, R.
(2006).
Information Processing Design Choices, Strategy, and Risk Management Performance. Journal of Management Information Systems.
23(1), 293-319.
-
Evangelist, S., Godwin, B., Johnson, J., Conzola, V., Kizer, R., Young-Helou, S., & Metters, R.
(2002).
Linking Marketing and Operations. Journal of Service Research.
5(2), 91-100.
-
Hill, A. V., Collier, D. A., Froehle, C. M., Goodale, J. C., Metters, R. D., & Verma, R.
(2002).
Research opportunities in service process design. Journal of Operations Management.
20(2), 189-202.
-
Ketzenberg, M., Metters, R., & Vargas, V.
(2002).
Quantifying the benefits of breaking bulk in retail operations. International Journal of Production Economics.
80(3), 249-263.
-
Downs, B., Metters, R., & Semple, J.
(2001).
Managing Inventory with Multiple Products, Lags in Delivery, Resource Constraints, and Lost Sales: A Mathematical Programming Approach. Management science.
47(3), 464-479.
-
Metters, R. D., Vargas, V. A., & Whybark, D. C.
(2001).
An investigation of the sensitivity of DEA to data errors. Computers and Industrial Engineering.
41(2), 163-171.
-
Metters, R., & Vargas, V.
(2000).
A typology of decoupling strategies in mixed services. Journal of Operations Management.
18(6), 663-682.
-
Ketzenberg, M., Metters, R., & Vargas, V.
(2000).
Inventory policy for dense retail outlets. Journal of Operations Management.
18(3), 303-316.
-
Metters, R., & Ketzenberg, M.
(2000).
Small Is Beautiful: The Re-Emergence of The Convenience Strategy. Journal of Business Strategies.
17(1), 25-35.
-
Metters, R., & Vargas, V.
(2000).
Organizing work in service firms. Business Horizons.
43(4), 23-32.
-
Metters, R. D., Frei, F. X., & Vargas, V. A.
(1999).
MEASUREMENT OF MULTIPLE SITES IN SERVICE FIRMS WITH DATA ENVELOPMENT ANALYSIS. PRODUCTION AND OPERATIONS MANAGEMENT.
8(3), 264-281.
-
Metters, R., & Vargas, V.
(1999).
A COMPARISON OF PRODUCTION SCHEDULING POLICIES ON COSTS, SERVICE LEVEL, AND SCHEDULE CHANGES. PRODUCTION AND OPERATIONS MANAGEMENT.
8(1), 76-91.
-
Metters, R., & Vargas, V.
(1999).
Yield Management for the Nonprofit Sector. Journal of Service Research.
1(3), 215-226.
-
Metters, R.
(1998).
General rules for production planning with seasonal demand. International Journal of Production Research.
36(5), 1387-1399.
-
Metters, R.
(1998).
Producing multiple products with stochastic seasonal demand and capacity limits. JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY.
49(3), 263-272.
-
Metters, R.
(1997).
Quantifying the bullwhip effect in supply chains. Journal of Operations Management.
15(2), 89-100.
-
METTERS, R.
(1997).
Production planning with stochastic seasonal demand and capacitated production. IIE Transactions.
29(11), 1017-1029.
-
VARGAS, V. A., & METTERS, R.
(1996).
Adapting lot-sizing techniques to stochastic demand through production scheduling policy. IIE Transactions.
28(2), 141-148.
-
Metters, R. D.
(1996).
Interdependent Transportation and Production Activity at the United States Postal Service. JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY.
47(1), 27-37.
-
Rust, R. T., & Metters, R.
(1996).
Mathematical models of service. European Journal of Operational Research.
91(3), 427-439.
-
Metters, R. D.
(1993).
Method for achieving better customer service, lower costs, and less instability in master production schedules. Production and Inventory Management Journal.
34(4), 61-65.
-
Metters, R., Ketzenberg, M., & Abbey, J.
Determinants of Operations Management Faculty Salary: Is Publishing in A Journals the Bottom Line?. PRODUCTION AND OPERATIONS MANAGEMENT.
-
Metters, R., & George, J.
Research in Diversity: Lessons for Operations Management From the Women's Studies Field. PRODUCTION AND OPERATIONS MANAGEMENT.
-
George, J., Whitten, D., Metters, R., & Abbey, J.
(2022).
Emancipatory technology and developing-world supply chains: A case study of African women gemstone miners. Journal of Operations Management.
68(6-7), 619-648.
-
book
-
Metters, R., Marshall, D., & Pagell, M.
(2019).
Cultural Research in the Production and Operations Management Field. Now Publishers.
-
Metters, R., Marshall, D., & Pagell, M.
(2019).
Cultural Research in the Production and Operations Management Field. Now Publishers.
-
chapter
-
Metters, R.
(2010).
The Neglect of Service Science in the Operations Management Field. Handbook of Service Science.
(pp. 309-319).
Springer Nature.
-
Metters, R.
(2010).
The Neglect of Service Science in the Operations Management Field. Handbook of Service Science.
(pp. 309-319).
Springer Nature.
-
conference paper
-
Evangelist, S., Godwin, B., Johnson, J., Conzola, V., Kizer, R., Young-Helou, S., & Metters, R.
(2002).
Linking Marketing and Operations: An Application at Blockbuster, Inc. 2131-2136.
-
Metters, R.
(1998).
General rules for seasonal demand. 1335-1337.
-
Vargas, V., & Metters, R.
(1998).
Master production scheduling procedure for stochastic demand. 1239-1241.
-
Evangelist, S., Godwin, B., Johnson, J., Conzola, V., Kizer, R., Young-Helou, S., & Metters, R.
(2002).
Linking Marketing and Operations: An Application at Blockbuster, Inc. 2131-2136.
Teaching
teaching activities
- SCMT614 Operations Management Instructor
- SCMT616 Supply Chain Management Instructor
- SCMT685 Directed Studies Instructor
Background
education and training
- Ph.D. in Operations Management, University of North Carolina at Chapel Hill - (Chapel Hill, North Carolina, United States) 1993
- M.B.A. in Operations Management, (Fuqua Scholar, Unisys Scholar), Duke University - (Durham, North Carolina, United States) 1989
- B.A. in Economics, Stanford University - (Stanford, California, United States) 1982
awards and honors
- Lifetime Achievement Award for Service Operations Research, conferred by Production and Operations Management Society, 2019
- Journal of Operations Management - Best Associate Editor, conferred by Institute for Operations Research and the Management Sciences - (Catonsville, Maryland, United States), 2012
- Journal of Operations Management - Best Reviewer Award, conferred by Institute for Operations Research and the Management Sciences - (Catonsville, Maryland, United States), 2010
- Donald R. Keough Awards for Excellence, conferred by Emory University - (Atlanta, Georgia, United States), 2006
- Best Reviewer Award, conferred by Journal of Service Research - (Maryland, United States), 2003
- Operations Research - Meritorious Service Award, conferred by Institute for Operations Research and the Management Sciences - (Catonsville, Maryland, United States), 1997
Contact
first name
- Richard
has last name
- Metters
mailing address
-
Texas A&M University
Dean Of Business Administration
4217 TAMU
College Station, TX 77843-4217
USA
Other
- rmetters@tamu.edu