History of offshoring knowledge services Academic Article uri icon


  • The offshoring of knowledge services has become the stuff of newspaper headlines and U.S. presidential debates. Here, we view the antecedents of the current state of affairs. In the 1980s services offshoring was a trivial portion of the economy, but the seeds of today's situation were planted then. A combination of U.S. government neglect, foreign government activism, a culture change among business people concerning service processes, technological advances, and cultural relationships among countries have created the specific services offshoring configuration of today. 2007 Elsevier B.V. All rights reserved.

published proceedings

  • Journal of Operations Management

altmetric score

  • 3

author list (cited authors)

  • Metters, R., & Verma, R.

citation count

  • 92

complete list of authors

  • Metters, Richard||Verma, Rohit

publication date

  • March 2008