Service delivery to moving demand points using mobile servers Academic Article uri icon

abstract

  • © 2015 Elsevier B.V. All rights reserved. We consider serving moving customers that follow a structured route through a system. Demand for resources by these customers occurs during their time in the system and is met at discrete points. Demand can be probabilistic and multiple service attempts may be desired as customers move through the system. The decision of interest is how to meet demand with mobile servers. We develop a model to structure the problem, answer the research question, and determine when a server should move between locations as well as how long the server should stay in any one location.

author list (cited authors)

  • Menezes, M., Ketzenberg, M., Oliva, R., & Metters, R.

citation count

  • 3

publication date

  • October 2015