Service delivery to moving demand points using mobile servers Academic Article

abstract

• 2015 Elsevier B.V. All rights reserved. We consider serving moving customers that follow a structured route through a system. Demand for resources by these customers occurs during their time in the system and is met at discrete points. Demand can be probabilistic and multiple service attempts may be desired as customers move through the system. The decision of interest is how to meet demand with mobile servers. We develop a model to structure the problem, answer the research question, and determine when a server should move between locations as well as how long the server should stay in any one location.

authors

• Ketzenberg, Michael
• Metters, Richard
• Oliva, Rogelio

published proceedings

• INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS

author list (cited authors)

• Menezes, M., Ketzenberg, M., Oliva, R., & Metters, R.

citation count

• 4

complete list of authors

• Menezes, Mozart BC||Ketzenberg, Michael||Oliva, Rogelio||Metters, Rich

publication date

• October 2015

publisher

• Elsevier  Publisher

published in

• International Journal of Production Economics  Journal

keywords

• Moving Demand Points
• Traveling Salesman

Digital Object Identifier (DOI)

• 10.1016/j.ijpe.2015.06.024

start page

• 158

end page

• 166

volume

• 168

URL

• http://dx.doi.org/10.1016/j.ijpe.2015.06.024