HR job title
- Professor
- Contact Info
- 1 979 845 9541
Ketzenberg, Michael Associate Professor
Positions
- Associate Professor, Information and Operations Management, Mays Business School
My research falls under the umbrella of supply chain management and focuses on the value and use of information for inventory management and management of closed loop supply chains, with significant overlap between the two.
- Overview
- Publications
- Research
- Teaching
- Works By Students
- Background
- Contact
- Other
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Overview
Publications
selected publications
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academic article
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Gaukler, G. M., Zuidwijk, R. A., & Ketzenberg, M. E.
(2023).
The value of time and temperature history information for the distribution of perishables. European Journal of Operational Research.
310(2), 627-639.
-
Abdulla, H., Abbey, J. D., & Ketzenberg, M.
(2022).
How consumers value retailer's return policy leniency levers: An empirical investigation. PRODUCTION AND OPERATIONS MANAGEMENT.
31(4), 1719-1733.
-
Akturk, M. S., & Ketzenberg, M.
(2022).
Impact of Competitor Store Closures on a Major Retailer. 31(2), 715-730.
-
Akturk, M. S., & Ketzenberg, M.
(2022).
Exploring the Competitive Dimension of Omnichannel Retailing. Management science.
68(4), 2732-2750.
-
Akturk, M. S., Ketzenberg, M., & Yldz, B.
(2021).
Managing consumer returns with technology-enabled countermeasures. OMEGA International Journal of Management Science.
102, 102337-102337.
-
Ketzenberg, M. E., Abbey, J. D., Heim, G. R., & Kumar, S.
(2020).
Assessing customer return behaviors through data analytics. Journal of Operations Management.
66(6), 622-645.
-
Ertekin, N., Ketzenberg, M. E., & Heim, G. R.
(2020).
Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns. PRODUCTION AND OPERATIONS MANAGEMENT.
29(5), 1232-1255.
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Ketzenberg, M. E., & Metters, R. D.
(2020).
Adapting operations to new information technology: A failed "internet of things" application. OMEGA International Journal of Management Science.
92, 102152-102152.
-
Abdulla, H., Ketzenberg, M., & Abbey, J. D.
(2019).
Taking stock of consumer returns: A review and classification of the literature. Journal of Operations Management.
65(6), 560-605.
-
Abbey, J., Ketzenberg, M., & Metters, R.
(2018).
A more profitable approach to product returns. MIT SLOAN MANAGEMENT REVIEW.
60(1), 71-74.
-
Choi, S., & Ketzenberg, M.
(2018).
An inverse newsvendor model to set the optimal number of customers in a capacitated environment. International Journal of Production Economics.
196, 188-197.
-
Akturk, M. S., Ketzenberg, M., & Heim, G. R.
(2018).
Assessing impacts of introducing ship-to-store service on sales and returns in omnichannel retailing: A data analytics study. Journal of Operations Management.
61(1), 15-45.
-
Ketzenberg, M., Gaukler, G., & Salin, V.
(2018).
Expiration dates and order quantities for perishables. European Journal of Operational Research.
266(2), 569-584.
-
Gaukler, G., Ketzenberg, M., & Salin, V.
(2017).
Establishing dynamic expiration dates for perishables: An application of rfid and sensor technology. International Journal of Production Economics.
193, 617-632.
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Menezes, M., Ketzenberg, M., Oliva, R., & Metters, R.
(2015).
Service delivery to moving demand points using mobile servers. International Journal of Production Economics.
168, 158-166.
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Ketzenberg, M., Bloemhof, J., & Gaukler, G.
(2015).
Managing Perishables with Time and Temperature History. PRODUCTION AND OPERATIONS MANAGEMENT.
24(1), 54-70.
-
Ruiz-Bentez, R., Ketzenberg, M., & van der Laan, E. A.
(2014).
Managing consumer returns in high clockspeed industries. OMEGA International Journal of Management Science.
43, 54-63.
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Ketzenberg, M. E., Geismar, N., Metters, R., & van der Laan, E.
(2013).
The Value of Information for Managing Retail Inventory Remotely. PRODUCTION AND OPERATIONS MANAGEMENT.
22(4), 811-825.
-
Heim, G. R., & Ketzenberg, M. E.
(2011).
Learning and relearning effects with innovative service designs: An empirical analysis of top golf courses. Journal of Operations Management.
29(5), 449-461.
-
Ketzenberg, M.
(2009).
The value of information in a capacitated closed loop supply chain. European Journal of Operational Research.
198(2), 491-503.
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Ketzenberg, M. E., & Zuidwijk, R. A.
(2009).
Optimal Pricing, Ordering, and Return Policies for Consumer Goods. 18(3), 344-360.
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Ketzenberg, M., & Ferguson, M. E.
(2008).
Managing SlowMoving Perishables in the Grocery Industry. PRODUCTION AND OPERATIONS MANAGEMENT.
17(5), 513-521.
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Ketzenberg, M. E., Rosenzweig, E. D., Marucheck, A. E., & Metters, R. D.
(2007).
A framework for the value of information in inventory replenishment. European Journal of Operational Research.
182(3), 1230-1250.
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Ketzenberg, M. E., Laan, E., & Teunter, R. H.
(2006).
Value of Information in Closed Loop Supply Chains. PRODUCTION AND OPERATIONS MANAGEMENT.
15(3), 393-406.
-
Ketzenberg, M., Metters, R., & Semple, J.
(2006).
A heuristic for multi-item production with seasonal demand. IIE Transactions.
38(3), 201-211.
-
Ferguson, M., & Ketzenberg, M. E
(2006).
Information Sharing to Improve Retail Product Freshness of Perishables. PRODUCTION AND OPERATIONS MANAGEMENT.
15(1), 57-73.
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FERRER, G., & KETZENBERG, M. E.
(2004).
Value of information in remanufacturing complex products. IIE Transactions.
36(3), 265-277.
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KETZENBERG, M. E., SOUZA, G. C., & GUIDE, V.
(2003).
MIXED ASSEMBLY AND DISASSEMBLY OPERATIONS FOR REMANUFACTURING. PRODUCTION AND OPERATIONS MANAGEMENT.
12(3), 320-335.
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SOUZA, G. C., KETZENBERG, M. E., & GUIDE, V.
(2002).
CAPACITATED REMANUFACTURING WITH SERVICE LEVEL CONSTRAINTS*. PRODUCTION AND OPERATIONS MANAGEMENT.
11(2), 231-248.
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Ketzenberg, M., Metters, R., & Vargas, V.
(2002).
Quantifying the benefits of breaking bulk in retail operations. International Journal of Production Economics.
80(3), 249-263.
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Souza, G. C., & Ketzenberg, M. E.
(2002).
Two-stage make-to-order remanufacturing with service-level constraints. International Journal of Production Research.
40(2), 477-493.
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Ketzenberg, M., Metters, R., & Vargas, V.
(2000).
Inventory policy for dense retail outlets. Journal of Operations Management.
18(3), 303-316.
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Metters, R., & Ketzenberg, M.
(2000).
Small Is Beautiful: The Re-Emergence of The Convenience Strategy. Journal of Business Strategies.
17(1), 25-35.
-
Gaukler, G. M., Zuidwijk, R. A., & Ketzenberg, M. E.
(2023).
The value of time and temperature history information for the distribution of perishables. European Journal of Operational Research.
310(2), 627-639.
-
conference paper
-
Heim, G. R., & Ketzenberg, M. E.
(2010).
Learning and Relearning Effects with Innovative Service Designs: An Empirical Analysis of Top Golf Courses. PROCEEDINGS OF THE FOURTH INTERNATIONAL CONFERENCE ON OPERATIONS AND SUPPLY CHAIN MANAGEMENT (ICOSCM 2010).
584-585.
-
Heim, G. R., & Ketzenberg, M. E.
(2010).
Learning and Relearning Effects with Innovative Service Designs: An Empirical Analysis of Top Golf Courses. PROCEEDINGS OF THE FOURTH INTERNATIONAL CONFERENCE ON OPERATIONS AND SUPPLY CHAIN MANAGEMENT (ICOSCM 2010).
584-585.
-
institutional repository document
-
Abdulla, H., Abbey, J., Ketzenberg, M., & Heim, G. R.
(2021).
The Point of No Return? Restrictive Changes to Lenient Return Policies and Consumer Reactions to Them
-
Abdulla, H., Abbey, J., Ketzenberg, M., & Heim, G. R.
(2021).
The Point of No Return? Restrictive Changes to Lenient Return Policies and Consumer Reactions to Them
Research
co-principal investigator on
Teaching
teaching activities
- FINC485 Directed Studies Instructor
- FINC489 Sptp: Quant Invstg & Trading Instructor
- FINC489 Sptp: System. Trdg. Strategie Instructor
- FINC489 Sptp:quant Invst&sys Tradng Instructor
- FINC685 Directed Studies Instructor
- FINC689 Sptp: Quant Invstg & Trading Instructor
- FINC689 Sptp: System. Trdg. Strategies Instructor
- FINC689 Sptp:quant Invst & Sys Trading Instructor
- ISTM360 Applied Predictive Analytics Instructor
- ISTM485 Directed Studies Instructor
- ISTM489 Sptp: Comp Trading Non-finc Instructor
- ISTM489 Sptp: Computer Trading Strat Instructor
- ISTM489 Sptp:app Pred Anly For Bus Instructor
- ISTM660 Applied Predictive Analytics Instructor
- ISTM685 Directed Studies Instructor
- ISTM689 Sptp: Comp Trading Non-finc Instructor
- ISTM689 Sptp: Comp Trading Strategies Instructor
- SCMT345 Business Process Design Instructor
- SCMT489 Sptp: App Pred Ana For Bus Instructor
- SCMT650 Applied Predictive Analytics Instructor
- SCMT681 Seminar Instructor
- SCMT685 Directed Studies Instructor
- SCMT688 Doctoral Seminar In Instructor
- SCMT689 Sptp: Applied Predictive Analy Instructor
- SCMT691 Research Instructor
Works By Students
chaired theses and dissertations
-
Abdulla, Huseyn (2022-03). Essays on Consumer Return Policy Design.
-
Akturk, Mustafa Serkan (2017-05). Essays on Consumer Returns and Retail Operations.
-
Ertekin, Necati (2016-02). Consumer Returns in Retailing.
Background
education and training
- Ph.D. in Operations Management, University of North Carolina at Chapel Hill - (Chapel Hill, North Carolina, United States) 2000
- M.B.A. in Operations Management, Vanderbilt University - (Nashville, Tennessee, United States) 1995
- B.S. in Information Decision Systems, Carnegie Mellon University - (Adelaide, South Australia, Australia) 1987
awards and honors
Contact
first name
- Michael
has last name
- Ketzenberg
mailing address
-
Texas A&M University
Dept Of Information & Operations Management
4217 TAMU
College Station, TX 77843-4217
USA
Other
- mketzenberg@tamu.edu