Assessing customer return behaviors through data analytics Academic Article

authors

• Abbey, James
• Heim, Gregory
• Ketzenberg, Michael

published proceedings

• JOURNAL OF OPERATIONS MANAGEMENT

altmetric score

• 1

author list (cited authors)

• Ketzenberg, M. E., Abbey, J. D., Heim, G. R., & Kumar, S.

citation count

• 21

complete list of authors

• Ketzenberg, Michael E||Abbey, James D||Heim, Gregory R||Kumar, Subodha

publication date

• September 2020

publisher

• Wiley  Publisher

published in

• Journal of Operations Management  Journal

keywords

• Consumer Returns
• Predictive Analytics
• Return Abuse

Digital Object Identifier (DOI)

• 10.1002/joom.1086

start page

• 622

end page

• 645

volume

• 66

issue

• 6

URL

• http://dx.doi.org/10.1002/joom.1086