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Heim, Gregory Professor | Blue Bell Creameries Chair in Business


My research interests include topics in service operations, e-service operations, management of technology, quality management, mass customization, and retail supply chain management. This usually involves empirical econometrics and data analytics methods. A major focus of my research program concerns how technology supports operations management and supply chain management. Recently, I have developed research interests in healthcare operations management and financial reimbursement processes.

Research Areas research areas

HR job title

  • Professor