Improving Experiential Quality in Complex Service Environments: A Multi-level Analysis Academic Article uri icon

published proceedings

  • Academy of Management Proceedings

author list (cited authors)

  • Peng, X. D., Ye, Y., Ding, X. D., & Heim, G.

citation count

  • 0

complete list of authors

  • Peng, Xiaosong David||Ye, Yuan||Ding, Xin David||Heim, Gregory

publication date

  • January 2016