Improving Experiential Quality in Complex Service Environments: A Multi-level Analysis
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Academy of Management Proceedings
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Peng, X. D., Ye, Y., Ding, X. D., & Heim, G.
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Peng, Xiaosong David||Ye, Yuan||Ding, Xin David||Heim, Gregory
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http://dx.doi.org/10.5465/ambpp.2016.13113abstract