How consumers value retailer's return policy leniency levers: An empirical investigation Academic Article

authors

• Abbey, James
• Ketzenberg, Michael

published proceedings

• PRODUCTION AND OPERATIONS MANAGEMENT

author list (cited authors)

• Abdulla, H., Abbey, J. D., & Ketzenberg, M.

citation count

• 4

complete list of authors

• Abdulla, Huseyn||Abbey, James D||Ketzenberg, Michael

publication date

• April 2022

publisher

• Wiley  Publisher

published in

• PRODUCTION AND OPERATIONS MANAGEMENT  Journal

keywords

• Consumer Returns
• Mediation Analysis
• Return Policy
• Service Design
• Vignette-based Experiment

Digital Object Identifier (DOI)

• 10.1111/poms.13640

start page

• 1719

end page

• 1733

volume

• 31

issue

• 4

URL

• http://dx.doi.org/10.1111/poms.13640