A typology of offshoring and outsourcing in electronically transmitted services Academic Article uri icon


  • The offshoring and outsourcing of service work from high-wage to low-wage countries has received considerable exposure in the popular press. Some have claimed that virtually all services that can be electronically transmitted should be offshored due to the extreme labor rate differentials. Relatively little work has actually been offshored to date, making empirical assessment difficult. Here, a normative model of the appropriate role of offshoring is proposed. We present a strategic contingency model, to be viewed at the process level, intimating that firms with the same processes should come to different solutions regarding these decisions. 2007 Elsevier B.V. All rights reserved.

published proceedings

  • Journal of Operations Management

author list (cited authors)

  • Metters, R.

citation count

  • 87

complete list of authors

  • Metters, Rich

publication date

  • March 2008