publication venue for
- Change your Service Policies Based on your Data. 27:1-10. 2018
- A Library for Libraries: Is the Joint Library Facility becoming an Interlibrary Loan Hub for Libraries?. 26:79-89. 2017
- Cross-Train Your New Hire With a Plan and Schedule. 25:107-115. 2015
- Meeting Our Customers Expectations: A Follow-Up Customer Satisfaction Survey After 10 Years of Free Document Delivery and Interlibrary Loan Services at Texas A&M University Libraries. 22:95-110. 2012
- Frequently Asked Questions From ILL Practitioners. 21:157-163. 2011
- The Ten Commandments of Interlibrary Loan Borrowing, Interlibrary Loan Lending, and Shipping and General Conduct. 19:95-100. 2008
- Survey of Interlibrary Loan and Document Delivery Student Assistants' Job Satisfaction: Communication, and Feedback. 17:149-159. 2007
- Providing Free Document Delivery Services to a Campus of 48,000 Library Users. 15:49-55. 2005
- Customer Satisfaction with Interlibrary Loan ServicedeliverEdocs. 14:79-94. 2004
- Taking Another Look at Gopher. 12:17-34. 1996
- Impact of COVID-19 and Renewed Awareness of Where We Could Improve 2021