Change your Service Policies Based on your Data Academic Article

abstract

• Texas A&M University (TAMU) Libraries' free Get it for me service is popular and appreciated by its students and faculty alike. Nevertheless, we noticed many items were not picked up after receipt. In the spring semester of 2016, for each item not picked up, we emailed our customers to ask why they did not come to pick up their requests. Based on the data, we made service policy changes in the summer semester of 2016. As a result we saw a decrease in not picked up rate since. This paper explains the methods we used to achieve this improved results.

authors

• Yang, Zheng (Lan)

published proceedings

• Journal of Library Resource Sharing

author list (cited authors)

• Yang, Z. Y.

citation count

• 0

complete list of authors

• Yang, Zheng Ye

publication date

• January 2018

publisher

• Taylor & Francis  Publisher

published in

• Journal of Interlibrary Loan, Document Delivery and Electronic Reserve  Journal

keywords

• Ebook Preference, Interlibrary Loan Items Not Picked Up, Interlibrary Loan Textbook, Policy Changes, Reasons For Interlibrary Loan Cancellation, Use Interlibrary Loan Data

Digital Object Identifier (DOI)

• 10.1080/1072303x.2018.1531100

URI

• https://hdl.handle.net/1969.1/172835

start page

• 1

end page

• 10

volume

• 27

issue

• 1-3

URL

• http://dx.doi.org/10.1080/1072303x.2018.1531100