Meeting Our Customers Expectations: A Follow-Up Customer Satisfaction Survey After 10 Years of Free Document Delivery and Interlibrary Loan Services at Texas A&M University Libraries Academic Article uri icon


  • A customer satisfaction survey was conducted at Texas A&M University Libraries to determine how we can continue to deliver the best document delivery/interlibrary loan service possible for our customers. The results confirm our excellence in delivering this popular "Get it for me" service. The findings also enable us to make some changes in our process to further improve the service. 2012 Copyright Taylor and Francis Group, LLC.

published proceedings

  • Journal of Interlibrary Loan,Document Delivery & Electronic Reserve

author list (cited authors)

  • Yang, Z., Hahn, D., & Thornton, E.

citation count

  • 15

complete list of authors

  • Yang, Zheng Ye Lan||Hahn, Douglas||Thornton, Elaine

publication date

  • April 2012