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In June 2002, the Texas A& M University Libraries implemented a new electronic document delivery service called deliver Edocs. The service uses ILLiad software. We began to offer free desktop delivery of any article, book chapters up to 50 pages (even those found on our own Libraries shelves), to our entire campus. The service is well appreciated by our users. This paper reveals the initial reactions of the staff members in face of the challenge, discusses the resources needed to provide such a high profile service, details the workflow of the operation, shares the positive comments from the patrons, and illustrates the five key factors to the success of this service. 2005, Taylor & Francis Group, LLC. All rights reserved.
Journal of Interlibrary Loan,Document Delivery & Electronic Reserve
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