HR job title
- Professor
- Contact Info
- 1 979 862 3744
- Websites
- ORCiD
- 0000-0001-7716-1310
Oliva, Rogelio Professor
Positions
- Professor, Information and Operations Management, Mays Business School
- Faculty Affiliate, Energy Institute, Texas A&M Engineering Experiment Station (TEES)
My research explores how behavioral and social aspects of an organization interact with its technical components to determine the firm's operational performance. My current research interests include behavioral operations management, retail and service operations, and the transition that product manufacturers are making to become service providers.
Research Areas
- Overview
- Publications
- Teaching
- Works By Students
- Background
- Contact
- Other
- View All
Overview
Publications
selected publications
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academic article
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Oh, H. K., Abdulla, H., & Oliva, R.
(2024).
Behavioral multi-lever decision-making: A study of consumer return policy, price, and inventory decisions. 70(1), 137-156.
-
Chou, Y., Chuang, H., Chou, P., & Oliva, R.
(2023).
Supervised machine learning for theory building and testing: Opportunities in operations management. Journal of Operations Management.
69(4), 643-675.
-
Chandrasekaran, A., Oliva, R., & Salvador, F.
(2023).
Intervention-based Research in Operations Management. Foundations and Trends in Technology, Information and Operations Management.
17(1), 1-81.
-
Ketzenberg, M., Oliva, R., Wang, Y., & Webster, S.
(2023).
Retailer Inventory Data Sharing in a Fresh Product Supply Chain. European Journal of Operational Research.
307(2), 680-693.
-
de Treville, S., Browning, T. R., & Oliva, R.
(2023).
Empirically grounding analytics (EGA) research in the Journal of Operations Management. Journal of Operations Management.
69(2), 337-348.
-
Oliva, R., Abdulla, H., & Goncalves, P.
(2022).
Do Managers Overreact When in Backlog? Evidence of Scope Neglect from a Supply Chain Experiment. Manufacturing and Service Operations Management.
24(4), 1997-2009.
-
Chuang, H., Oliva, R., & Kumar, S.
(2022).
Group-level information decay and inventory inspection: An empirical-analytical approach. Journal of Operations Management.
68(2), 130-152.
-
Chuang, H., Chou, Y., & Oliva, R.
(2021).
Crossitem learning for volatile demand forecasting: An intervention with predictive analytics. Journal of Operations Management.
67(7), 828-852.
-
Oliva, R.
(2020).
On structural dominance analysis. SYSTEM DYNAMICS REVIEW.
36(1), 8-28.
-
Oliva, R.
(2019).
Intervention as a research strategy. 65(7), 710-724.
-
Chuang, H. H., Oliva, R., & Heim, G. R.
(2019).
Examining the Link between Retailer Inventory Leanness and Operational Efficiency: Moderating Roles of Firm Size and Demand Uncertainty. PRODUCTION AND OPERATIONS MANAGEMENT.
28(9), 2338-2364.
-
Naumov, S., & Oliva, R.
(2018).
Refinements on eigenvalue elasticity analysis: interpretation of parameter elasticities. SYSTEM DYNAMICS REVIEW.
34(3), 426-437.
-
Serrano, A., Oliva, R., & Kraiselburd, S.
(2018).
Risk propagation through payment distortion in supply chains. Journal of Operations Management.
58-59(1), 1-14.
-
Serrano, A., Oliva, R., & Kraiselburd, S.
(2017).
On the cost of capital in inventory models with deterministic demand. International Journal of Production Economics.
183, 14-20.
-
Kowalkowski, C., Gebauer, H., & Oliva, R.
(2017).
Service growth in product firms: Past, present, and future. Industrial Marketing Management.
60, 82-88.
-
Chuang, H., Oliva, R., & Liu, S.
(2016).
On-Shelf Availability, Retail Performance, and External Audits: A Field Experiment. PRODUCTION AND OPERATIONS MANAGEMENT.
25(5), 935-951.
-
Chuang, H. H., & Oliva, R.
(2016).
Erratum to Inventory record inaccuracy: Causes and labor effects. Journal of Operations Management.
42-43(1), 96-110.
-
Chuang, H., Oliva, R., & Perdikaki, O.
(2016).
Traffic-Based Labor Planning in Retail Stores. PRODUCTION AND OPERATIONS MANAGEMENT.
25(1), 96-113.
-
Oliva, R.
(2016).
Structural dominance analysis of large and stochastic models. SYSTEM DYNAMICS REVIEW.
32(1), 26-51.
-
Chuang, H., & Oliva, R.
(2015).
Inventory record inaccuracy: Causes and labor effects. 39-40(1), 63-78.
-
Sterman, J., Oliva, R., Linderman, K., & Bendoly, E.
(2015).
System dynamics perspectives and modeling opportunities for research in operations management. Journal of Operations Management.
39-40(1), 1-5.
-
Menezes, M., Ketzenberg, M., Oliva, R., & Metters, R.
(2015).
Service delivery to moving demand points using mobile servers. International Journal of Production Economics.
168, 158-166.
-
Martinez-Moyano, I. J., McCaffrey, D. P., & Oliva, R.
(2014).
Drift and Adjustment in Organizational Rule Compliance: Explaining the "Regulatory Pendulum" in Financial Markets. Organization science.
25(2), 321-338.
-
Oliva, R.
(2013).
Untitled. SYSTEM DYNAMICS REVIEW.
29(2), 69-69.
-
Chuang, H., & Oliva, R.
(2013).
Estimating Retail Demand with Poisson Mixtures and Out-of-Sample Likelihood. Applied Stochastic Models in Business and Industry.
30(4), 455-463.
-
Oliva, R.
(2013).
Untitled. SYSTEM DYNAMICS REVIEW.
29(1), 1-1.
-
Oliva, R.
(2012).
Untitled. SYSTEM DYNAMICS REVIEW.
28(4), 309-310.
-
Oliva, R.
(2012).
Untitled. SYSTEM DYNAMICS REVIEW.
28(2), 107-108.
-
Oliva, R., & Watson, N. H.
(2012).
Designing the forecast process to manage biases: A commentary on guiding principles for forecasting process. Foresight: the international journal of applied forecasting.
25, 35-37.
-
Herrero, L., Oliva, R., Watson, N. H., & Kraiselburd, S.
(2012).
La colaboracin entre persona y mquina: Una nueva frontera en la gestin de la cadena de suministro. 217(nov), 64-72.
-
Oliva, R., Gebauer, H., & Brann, J. M.
(2012).
Separate or Integrate? Assessing the Impact of Separation Between Product and Service Business on Service Performance in Product Manufacturing Firms. Journal of Business-to-Business Marketing.
19(4), 309-334.
-
Oliva, R.
(2012).
Untitled. SYSTEM DYNAMICS REVIEW.
28(1), 1-2.
-
Oliva, R., & Watson, N.
(2011).
Cross-functional alignment in supply chain planning: A case study of sales and operations planning. 29(5), 434-448.
-
Saleh, M., Oliva, R., Kampmann, C. E., & Davidsen, P. I.
(2010).
A comprehensive analytical approach for policy analysis of system dynamics models. European Journal of Operational Research.
203(3), 673-683.
-
Oliva, R., & Watson, N.
(2009).
Managing Functional Biases in Organizational Forecasts: A Case Study of Consensus Forecasting in Supply Chain Planning. PRODUCTION AND OPERATIONS MANAGEMENT.
18(2), 138-151.
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Kampmann, C. E., & Oliva, R.
(2008).
Structural dominance analysis and theory building in system dynamics. 25(4), 505-519.
-
Oliva, R., & Bean, M.
(2008).
Developing operational understanding of service quality through a simulation environment. Journal of Service Management.
19(2), 160-175.
-
Kampmann, C. E., & Oliva, R.
(2008).
Structural dominance analysis and theory building in system dynamics. Systems Research and Behavioral Science.
25(4), 505-519.
-
Oliva, R., & Suarez, F. F.
(2007).
Economic reforms and the competitive environment of firms. Industrial and Corporate Change.
16(1), 131-154.
-
Kampmann, C. E., & Oliva, R.
(2006).
Loop eigenvalue elasticity analysis: three case studies. 22(2), 141-162.
-
Oliva, R., & Watson, N. H.
(2006).
Managing functional biases in organizational forecast. Foresight: the international journal of applied forecasting.
5, 27-31.
-
Suarez, F. F., & Oliva, R.
(2005).
Environmental change and organizational transformation. Industrial and Corporate Change.
14(6), 1017-1041.
-
Oliva, R.
(2004).
Model structure analysis through graph theory: partition heuristics and feedback structure decomposition. SYSTEM DYNAMICS REVIEW.
20(4), 313-336.
-
Oliva, R.
(2003).
Model calibration as a testing strategy for system dynamics models. European Journal of Operational Research.
151(3), 552-568.
-
Oliva, R., Sterman, J. D., & Giese, M.
(2003).
Limits to growth in the new economy: exploring the 'get big fast' strategy in e-commerce. SYSTEM DYNAMICS REVIEW.
19(2), 83-117.
-
Oliva, R., & Kallenberg, R.
(2003).
Managing the transition from products to services. Journal of Service Management.
14(2), 160-172.
-
Oliva, R.
(2002).
Tradeoffs in responses to work pressure in the service industry. IEEE Engineering Management Review.
30(1), 53-53.
-
Suarez, F. F., & Oliva, R.
(2002).
Learning to Compete: Transforming Firms in the Face of Radical Environment Change. Business Strategy Review.
13(3), 62-71.
-
Homer, J., & Oliva, R.
(2001).
Maps and models in system dynamics: a response to Coyle. 17(4), 347-355.
-
Oliva, R., & Sterman, J. D.
(2001).
Cutting corners and working overtime: Quality erosion in the service industry. Management science.
47(7), 894-914.
-
Oliva, R.
(2001).
Tradeoffs in responses to work pressure in the service industry. California Management Review.
43(4), 26-+.
-
Keating, E., Oliva, R., Repenning, N., Rockart, S., & Sterman, J.
(1999).
Overcoming the improvement paradox. European Management Journal.
17(2), 120-134.
-
Lane, D. C., & Oliva, R.
(1998).
The greater whole: Towards a synthesis of system dynamics and soft systems methodology. European Journal of Operational Research.
107(1), 214-235.
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Aranda, R. R., Fiddaman, T., & Oliva, R.
(1993).
Quality microworlds: Modeling the impact of quality initiatives over the software product life cycle. 6(5), 52-61.
-
Oh, H. K., Abdulla, H., & Oliva, R.
(2024).
Behavioral multi-lever decision-making: A study of consumer return policy, price, and inventory decisions. 70(1), 137-156.
-
chapter
-
Kohtamki, M., Baines, T., Rabetino, R., Bigdeli, A. Z., Kowalkowski, C., Oliva, R., & Parida, V.
(2021).
Theoretical Landscape in Servitization. The Palgrave Handbook of Servitization.
(pp. 1-23).
Springer Nature.
-
Kampmann, C. E., & Oliva, R.
(2020).
Analytical Methods for Structural Dominance Analysis in System Dynamics. Dangerfield, B. (Eds.),
System Dynamics.
(pp. 153-176).
Springer Nature.
-
Morrison, J. B., & Oliva, R.
(2019).
Integration of Behavioral and Operational Elements Through System Dynamics. The Handbook of Behavioral Operations.
(pp. 287-321).
-
Kampmann, C. E., & Oliva, R.
(2017).
Analytical Methods for Structural Dominance Analysis in System Dynamics. Meyers, R. A. (Eds.),
Encyclopedia of Complexity and Systems Science.
(pp. 1-25).
Springer Berlin Heidelberg.
-
Oliva, R., & Sterman, J. D.
(2010).
Death Spirals and Virtuous Cycles. Maglio, P. P., Kieliszewski, C. A., & Spohrer, J. C. (Eds.),
HANDBOOK OF SERVICE SCIENCE.
(pp. 321-358).
Springer US.
-
Kampmann, C. E., & Oliva, R.
(2009).
System Dynamics, Analytical Methods for Structural Dominance Analysis in. Encyclopedia of Complexity and Systems Science.
(pp. 8948-8967).
Springer Nature.
-
Kampmann, C. E., & Oliva, R.
(2009).
System Dynamics, Analytical Methods for Structural Dominance, Analysis in. Complex Systems in Finance and Econometrics.
(pp. 833-852).
Springer Nature.
-
Oliva, R.
(2008).
Wider die erosion von qualitatsstandards - Strategien bei arbeitsuberlastung in der dienstleistungsindustrie. Strohhecker, J., & Sehnert, J. (Eds.),
System Dynamics fr die Finanzindustrie.
(pp. 271-291).
Bankakademie-verlag.
-
Oliva, R., & Kallenberg, R.
(2005).
Managing the Transition from Products to Services. Bettley, A., Mayle, D., & Tantoush, T. (Eds.),
Operations Management: A Strategic Approach.
(pp. 48-57).
SAGE Publications.
-
Oliva, R.
(2004).
Servicios: Creando Valor Mediante el Conocimiento. San Luis Potosi Vision 2025.
(pp. 91-103).
Universidad Politecnica De Slp.
-
Oliva, R., & Kallenberg, R.
(2002).
Managing the Transition from Products to Services. Quality in services: Crossing boundaries.
(pp. 179-188).
University Of Victoria, Faculty Of Business.
-
Oliva, R.
(2002).
Tradeoffs in Responses to Work Pressure in the Service Industry. Managing Human Resources.
(pp. 75-92).
Harvard Business School Publishing.
-
Oliva, R.
(2001).
The Essence of Service Lies in Focus. Pickford, J. (Eds.),
Mastering Management 2.0.
(pp. 465-469).
Financial Times - Prentice Hall.
-
Keating, E. K., & Oliva, R.
(2000).
A dynamic theory for sustaining process improvement teams in product development. Beyerlein, M. M., Johnson, D. A., & Beyerlein, S. T. (Eds.),
Product Development Teams: Advances in Interdisciplinary Studies of Work Teams.
(pp. 245-281).
JAI Press.
-
Oliva, R., Rockart, S. F., & Sterman, J. D.
(1998).
Managing Multiple Improvement Efforts: Lessons from a Semiconductor Manufacturing Site. Fedor, D. B., & Ghosh, S. (Eds.),
Advances in the Management of Organizational Quality.
(pp. 1-55).
JAI Press.
-
Oliva, R.
(1990).
Conceptos de control en modelos de sistemas. Lecturas para Fundamentos de Ingenieria de Sistemas.
Instituto Tecnologico Y De Estudios Superiores De Monterrey.
-
Oliva, R.
(1990).
El Sistema de Actividad Humana como Lenguaje de Modelacion. Lecturas para Fundamentos de Ingenieria de Sistemas.
Instituto Tecnologico Y De Estudios Superiores De Monterrey.
-
Kohtamki, M., Baines, T., Rabetino, R., Bigdeli, A. Z., Kowalkowski, C., Oliva, R., & Parida, V.
(2021).
Theoretical Landscape in Servitization. The Palgrave Handbook of Servitization.
(pp. 1-23).
Springer Nature.
-
conference paper
-
Martinez-Moyano, I. J., Oliva, R., Morrison, D., & Sallach, D.
(2015).
Modeling Adversarial Dynamics. Proceedings of the ... Winter Simulation Conference. Winter Simulation Conference.
2412-2423.
-
Martinez-Moyano, I. J., Oliva, R., Morrison, D., & Sallach, D.
(2015).
Modeling Adversarial Dynamics. Proceedings of the ... Winter Simulation Conference. Winter Simulation Conference.
2412-2423.
-
institutional repository document
-
Oh, H. K., Abdulla, H., & Oliva, R.
(2021).
Return of the Behavioral Newsvendor: An Experimental Analysis of Consumer Return Policy Decisions
-
Serrano, A., Kraiselburd, S., & Oliva, R.
(2012).
Risk Assessment in Inventory Models: The Case of Myopic Policies. SSRN Electronic Journal.
-
Chuang, H., & Oliva, R.
(2012).
Risk Aversion, Inspection Error, and Inventory Record Inaccuracy. SSRN Electronic Journal.
-
Serrano, A., Kraiselburd, S., & Oliva, R.
(2010).
A Financial Perspective on Inventory Holding Cost. SSRN Electronic Journal.
-
Serrano, A., Kraiselburd, S., & Oliva, R.
(2009).
Ordering Decisions, Cost of Capital, and the Value of the Firm. SSRN Electronic Journal.
-
Oh, H. K., Abdulla, H., & Oliva, R.
(2021).
Return of the Behavioral Newsvendor: An Experimental Analysis of Consumer Return Policy Decisions
-
review
-
Duggan, J., & Oliva, R.
(2013).
Methods for Identifying Structural Dominance. SYSTEM DYNAMICS REVIEW.
-
Duggan, J., & Oliva, R.
(2013).
Methods for Identifying Structural Dominance. SYSTEM DYNAMICS REVIEW.
editor of
-
book
-
Kohtamki, M.
(2021).
The Palgrave Handbook of Servitization
Kohtamäki, M., Baines, T., Rabetino, R., Bigdeli, A. Z., Kowalkowski, C., Oliva, R., & Parida, V. (Eds.),
Springer Nature.
-
Rahmandad, H., Oliva, R., & Osgood, N.
(2015).
Analytical Methods for Dynamic Modelers
Rahmandad, H., Oliva, R., & Osgood, N. D. (Eds.),
The MIT Press.
-
Kohtamki, M.
(2021).
The Palgrave Handbook of Servitization
Kohtamäki, M., Baines, T., Rabetino, R., Bigdeli, A. Z., Kowalkowski, C., Oliva, R., & Parida, V. (Eds.),
Springer Nature.
-
chapter
-
Oliva, R.
(2015).
Linking Structure to Behavior using Eigenvalue Elasticity Analysis
MIT Press.
207-239.
-
Oliva, R.
(2015).
Linking Structure to Behavior using Eigenvalue Elasticity Analysis
MIT Press.
207-239.
Teaching
teaching activities
- ISYS612 Mgmt Information Systems Instructor
- SCMT614 Operations Management Instructor
- SCMT681 Seminar Instructor
- SCMT685 Directed Studies Instructor
- SCMT688 Doctoral Seminar In Instructor
- SCMT689 Sptp: System Dynamics Instructor
- SCMT689 Sptp:doc Sem Proc Theo Op Mgt Instructor
- SCMT691 Research Instructor
Works By Students
chaired theses and dissertations
-
Chuang, Hao-Chun (2013-03). Essays on Retail Operations.
-
Oh, Han Kyul (2022-03). Essays on Behavioral Operations: Managers, Algorithms, and Operational Decisions.
Background
education and training
- Ph.D. in Operations Management / System Dynamics, Massachusetts Institute of Technology - (Cambridge, Massachusetts, United States) 1996
- M.A. in Systems in Management, Lancaster University - (Lancaster, Lancashire, United Kingdom) 1988
- B.E. in Industrial and Systems Engineering, Monterrey Institute of Technology and Higher Education - (Monterrey, Mexico) 1985
awards and honors
- Jay Wright Forrester Award, conferred by System Dynamics Society - (Albany, New York, United States), 2019
- Wickham Skinner Awards: Teaching Innovation Award, conferred by Production and Operations Management Society, 2014
- Research Affiliate, conferred by Massachusetts Institute of Technology - (Cambridge, Massachusetts, United States), 2009
- Thought Leader in Services Sciences, Management and Engineering, conferred by IBM Research - Austin - (Austin, Texas, United States), 2005
Contact
first name
- Rogelio
has last name
- Oliva
mailing address
-
Texas A&M University
Dept Of Information & Operations Management
4217 TAMU
College Station, TX 77843-4217
USA
Other
- roliva@tamu.edu