The Essence of Service Lies in Focus Chapter
- Overview
- Identity
- Additional Document Info
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Overview
author list (cited authors)
- Oliva, R.
complete list of authors
- Oliva, R
editor list (cited editors)
- Pickford, J.
Book Title
- Mastering Management 2.0
publication date
- 2001
publisher
- Financial Times - Prentice Hall Publisher