Tradeoffs in responses to work pressure in the service industry Academic Article

abstract

• An overview is given on a research that used system dynamics method to explore different responses to work pressure. It is shown that the major recurring problems observed in service industry can be explained by the organization's response to changes in work pressure. Furthermore, ways are suggested to identify the structural characteristics that determine the preferred response in a given circumstance, thus making it possible to design high-leverage interventions and policies.

authors

• Oliva, Rogelio

published proceedings

• IEEE Engineering Management Review

author list (cited authors)

• Oliva, R.

citation count

• 4

complete list of authors

• Oliva, R

publication date

• March 2002

publisher

• Institute of Electrical and Electronics Engineers (IEEE)  Publisher

published in

• IEEE Engineering Management Review  Journal

keywords

• 35 Commerce, Management, Tourism And Services
• 3507 Strategy, Management And Organisational Behaviour
• 40 Engineering
• 4010 Engineering Practice And Education

Digital Object Identifier (DOI)

• 10.1109/emr.2002.1022405

start page

• 53

end page

• 53

volume

• 30

issue

• 1

URL

• http://dx.doi.org/10.1109/emr.2002.1022405