It's all in the marketing: The impact of a virtual reference marketing campaign at Texas A&M University
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Current information science literature says that library services need to be marketed to users. While the literature has a lot of advice on how to develop a marketing plan, there have been few reports on the actual implementation of a marketing campaign and the resulting impact on academic library services. This case study describes the design, implementation, and evaluation of a marketing campaign to promote the use of a new virtual reference service at Texas A&M University. The overall impact of the marketing campaign on the use of the service is discussed. 2008 American Library Association. All rights reserved.
REFERENCE & USER SERVICES QUARTERLY
author list (cited authors)
MacDonald, K. I., vanDuinkerken, W., & Stephens, J.
complete list of authors
MacDonald, Karen I||vanDuinkerken, Wyoma||Stephens, Jane