publication venue for
- Considerations of providing patent and trademark assistance services at one's library. 49:302-310. 2021
- Library instruction and information literacy 2020. 49:329-418. 2021
- Teaching financial literacy through the use of market research and advertising instruction A non traditional approach. 48:258-270. 2020
- Navigating student success: learning from the higher education landscape. 47:207-223. 2019
- Engaging with entrepreneurs in academic and public libraries. 43:379-399. 2015
- Virtual question changes: reference in evolving environments. 39:187-205. 2011
- E-resource helpdesk into virtual reference: Identifying core competencies. 38:347-359. 2010
- Key issues surrounding virtual chat reference model A case study. 37:73-+. 2009
- Drive-by BI Tailored in-class mini-instruction sessions for graduate and upper-level undergraduate courses. 36:39-+. 2008
- Instruction via chat reference: does cobrowse help?. 34:340-357. 2006
- Baseline Subject Competencies for the Academic Reference Desk. 25:83-93. 1997
- Touring the campus library from the World Wide Web. Volume 24:7-30. 1996