Emotional intelligence and adaptability - Service encounters between casino hosts and premium players Academic Article

authors

• King, Brian

published proceedings

• INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT

author list (cited authors)

• Prentice, C., & King, B.

citation count

• 20

complete list of authors

• Prentice, Catherine||King, Brian EM

publication date

• March 2013

publisher

• Elsevier  Publisher

published in

• International Journal of Hospitality Management  Journal

keywords

• Adaptability
• Casino Hosts
• Casino Industry
• Emotional Intelligence
• Premium Player
• Service Performance

Digital Object Identifier (DOI)

• 10.1016/j.ijhm.2012.06.004

start page

• 287

end page

• 294

volume

• 32

URL

• http://dx.doi.org/10.1016/j.ijhm.2012.06.004