Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts Academic Article

authors

• King, Brian

published proceedings

• INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT

author list (cited authors)

• Prentice, C., Chen, P., & King, B.

citation count

• 63

complete list of authors

• Prentice, Catherine||Chen, Po-Ju||King, Brian

publication date

• December 2013

publisher

• Elsevier  Publisher

published in

• International Journal of Hospitality Management  Journal

keywords

• Burnout
• Emotional Intelligence
• Emotional Labour
• Moderation
• Occupational Commitment
• Organizational Citizenship Behaviour
• Task Performance

Digital Object Identifier (DOI)

• 10.1016/j.ijhm.2013.06.007

start page

• 225

end page

• 236

volume

• 35

URL

• http://dx.doi.org/10.1016/j.ijhm.2013.06.007