A SOCIAL MINDFULNESS APPROACH TO UNDERSTANDING EXPERIENCED CUSTOMER MISTREATMENT: A WITHIN-PERSON FIELD EXPERIMENT Academic Article uri icon

published proceedings

  • ACADEMY OF MANAGEMENT JOURNAL

altmetric score

  • 74

author list (cited authors)

  • Song, Y., Liu, Y., Wang, M. o., Lanaj, K., Johnson, R. E., & Shi, J.

citation count

  • 97

publication date

  • June 2018