Experience Journey Map: A New Experience Design Tool for Structuring Youth Activities Academic Article

abstract

• We introduce a new experience design tool, an experience journey map, to assist youth professionals in planning engagement, immersion, and absorption activities. Experience journey maps are based on customer journey maps, which are widely used in business service design. This new approach highlights strategies for engendering deep structured experiences during the activity. An experience journey map is a matrix of columns and rows. Columns represent the sequence of activity stages. Rows are experience-structuring strategies derived from the theory of structured experience. These strategies include service performance strategies, deep structured experience strategies, and engagement, immersion, and absorption strategies. We present a case study showing how the experience journey map can be used to plan impactful youth activities.

authors

• Ellis, Gary
• Locke, Darlene

published proceedings

• JOURNAL OF YOUTH DEVELOPMENT

author list (cited authors)

• Ellis, G. D., Jiang, J., Locke, D., Freeman, P. A., & Jorgensen, K.

citation count

• 1

complete list of authors

• Ellis, Gary D||Jiang, Jingxian||Locke, Darlene||Freeman, Patti A||Jorgensen, Kaylee

publication date

• January 2022

publisher

• University Library System, University of Pittsburgh  Publisher

published in

• Journal of Youth Development  Journal

keywords

• Absorption
• Engagement
• Experience Design
• Experience Journey Maps
• Immersion
• Structured Experiences

Digital Object Identifier (DOI)

• 10.5195/jyd.2022.988

start page

• 158

end page

• 174

volume

• 17

issue

• 1

URL

• http://dx.doi.org/10.5195/jyd.2022.988