Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria

authors

• Berry, Leonard

published proceedings

• Journal of Retailing

author list (cited authors)

• Parasuraman, A., Zeithaml, V., & Berry, L.

citation count

• 66

complete list of authors

• Parasuraman, A||Zeithaml, ValerieA||Berry, LeonardL

publication date

• January 1994

publisher

• Elsevier  Publisher

published in

• Journal of Retailing  Journal

Digital Object Identifier (DOI)

• 10.1016/0022-4359(94)90032-9

start page

• 193

end page

• 194

volume

• 70

issue

• 3

URL

• http://dx.doi.org/10.1016/0022-4359(94)90032-9