The Service Edge: 101 Companies That Profit from Customer Care Academic Article uri icon

author list (cited authors)

  • Marini, F., Bowen, D. E., Chase, R. B., Cummings, T. G., Lyons, W. E., Lowery, D., ... Schaaf, D.

publication date

  • January 1, 1993 11:11 AM

publisher