The Service Edge: 101 Companies That Profit from Customer Care uri icon

published proceedings

  • Public Administration Review

author list (cited authors)

  • Marini, F., Bowen, D. E., Chase, R. B., Cummings, T. G., Lyons, W. E., Lowery, D., ... Schaaf, D.

citation count

  • 37

complete list of authors

  • Marini, Frank||Bowen, David E||Chase, Richard B||Cummings, Thomas G||Lyons, WE||Lowery, David||DeHoog, Ruth Hoogland||Zeithaml, Valarie A||Parasuraman, A||Berry, Leonard L||Zemke, Ron||Schaaf, Dick

publication date

  • March 1993

publisher