Improving service quality in America: Lessons learned Academic Article

authors

• Berry, Leonard

published proceedings

• Academy of Management Perspectives

altmetric score

• 3

author list (cited authors)

• Berry, L. L., Parasuraman, A., & Zeithaml, V. A.

citation count

• 236

complete list of authors

• Berry, Leonard L||Parasuraman, A||Zeithaml, Valerie A

publication date

• May 1994

publisher

• Academy of Management  Publisher

published in

• Academy of Management Perspectives  Journal

Digital Object Identifier (DOI)

• 10.5465/ame.1994.9503101072

start page

• 32

end page

• 45

volume

• 8

issue

• 2

URL

• http://dx.doi.org/10.5465/ame.1994.9503101072