Attribute-Level Satisfaction, Overall Customer Satisfaction, and Performance Outcomes in Business-to-Business Firms Academic Article uri icon

published proceedings

  • Mays Business School Research Paper

author list (cited authors)

  • Mittal, V., Han, K., Lee, J., Im, B., & Sridhar, S.

complete list of authors

  • Mittal, Vikas||Han, Kyuhong||Lee, Ju-Yeon||Im, Biwoong||Sridhar, Shrihari

publication date

  • May 2017