The Role of Interface in Electronic Commerce: Consumer Involvement with Print Versus On-Line Catalogs Academic Article uri icon


  • The theory of interface involvement is used to analyze the influence of physical-medium and content-presentation interfaces on consumer response. Consumer responses to print and Web-based catalog stimuli are examined. The results support interface-involvement theory, which holds that a print physical-medium interface is more effective than a Web-based physical-medium interface in stimulating consumer involvement with retailer offerings and a positive consumer response. They also indicate that media vividness and other elements of the content-presentation interface employable on a Web site stimulate higher levels of consumer involvement with retailer offerings and a more positive consumer response than a content-presentation interface of direct on-line replication of printed material. The implications for academics and practitioners are discussed.

published proceedings

  • International Journal of Electronic Commerce

author list (cited authors)

  • Griffith, D. A., Krampf, R. F., & Palmer, J. W.

citation count

  • 106

complete list of authors

  • Griffith, David A||Krampf, Robert F||Palmer, Jonathan W

publication date

  • June 2001