Employee engagement: finding a generally accepted measurement scale Academic Article uri icon

abstract

  • Purpose The purpose of this paper is to present a method to find a generally accepted employee engagement scale, particularly in the presence of various alternatives and objectives. Design/methodology/approach To find the measurement scales, seminal works encapsulating organizational engagement, job engagement and work engagement in Cinhal, PsycINFO and ABI/INFORM database have been reviewed. For finding the optimal choice from available scales, multi-criteria decision-making (MCDM) method was used. Findings An agreed-upon measurement scale is achievable through the knowledge of alternatives and consequences, as well as consistent preference ordering and a decision rule. However, choice of the most effective scale varies according to the preference of decision makers. Practical implications This study proposes MCDM method as an intervention for practitioners who aim to assess the level of employee engagement in their organizations. It also provides a decision-making method to scholars to surmount conflicting objectives in their measurement. Originality/value While previous studies have developed manifold measurement scales, there is no study to indicate which scale best measures employee engagement. This paper attempts to define how to choose one scale among the various existing gauges of engagement.

published proceedings

  • INDUSTRIAL AND COMMERCIAL TRAINING

altmetric score

  • 1

author list (cited authors)

  • Khodakarami, N., Dirani, K., & Rezaei, F.

citation count

  • 9

complete list of authors

  • Khodakarami, Nima||Dirani, Khalil||Rezaei, Fatemeh

publication date

  • August 2018