The effect of switching costs on intent to switch: an application in IS service provision markets Academic Article uri icon


  • The focus of this research is to evaluate the relationship between switching costs and customers' intent to switch service providers. Results indicate that service satisfaction both mediates and moderates the relationship and that attractiveness of alternatives moderates but does not mediate the relationship. Copyright © 2005 Inderscience Enterprises Ltd.

author list (cited authors)

  • Whitten, D., & Jr., K.

citation count

  • 1

publication date

  • January 2005