Abusive supervision and work-family conflict: The path through emotional labor and burnout

abstract

• Building on the theoretical foundations of conservation of resources theory, this research provides insights into the relationship of abusive supervision with work-family conflict (work-to-family and family-to-work). Further, it is the first attempt to incorporate the emotional labor to burnout link as the mediating process between abuse and conflict. Using a sample of 328 individuals working fulltime we examined both the direct relationship of abuse with conflict as well as the indirect relationship through surface acting (emotional labor) and burnout. Our results suggest that abusive supervision influences conflict and the relationship is partially mediated through the surface acting to burnout path. 2012 Elsevier Inc.

authors

• Whitten, G.

published proceedings

• LEADERSHIP QUARTERLY

altmetric score

• 10

author list (cited authors)

• Carlson, D., Ferguson, M., Hunter, E., & Whitten, D.

citation count

• 205

complete list of authors

• Carlson, Dawn||Ferguson, Merideth||Hunter, Emily||Whitten, Dwayne

publication date

• October 2012

publisher

• Elsevier  Publisher

published in

• The Leadership Quarterly  Journal

keywords

• Abusive Supervision
• Burnout
• Emotional Labor
• Work-family Conflict

Digital Object Identifier (DOI)

• 10.1016/j.leaqua.2012.05.003

start page

• 849

end page

• 859

volume

• 23

issue

• 5

URL

• http://dx.doi.org/10.1016/j.leaqua.2012.05.003

user-defined tag

• 16 Peace, Justice and Strong Institutions