REFINEMENT AND REASSESSMENT OF THE SERVQUAL SCALE Academic Article

authors

• Berry, Leonard

published proceedings

• JOURNAL OF RETAILING

author list (cited authors)

• PARASURAMAN, A., BERRY, L. L., & ZEITHAML, V. A.

complete list of authors

• PARASURAMAN, A||BERRY, LL||ZEITHAML, VA

publication date

• January 1991

published in

• Journal of Retailing  Journal

start page

• 420

end page

• 450

volume

• 67

issue

• 4