SERVQUAL - A MULTIPLE-ITEM SCALE FOR MEASURING CONSUMER PERCEPTIONS OF SERVICE QUALITY Academic Article uri icon

published proceedings

  • JOURNAL OF RETAILING

author list (cited authors)

  • PARASURAMAN, A., ZEITHAML, V. A., & BERRY, L. L.

complete list of authors

  • PARASURAMAN, A||ZEITHAML, VA||BERRY, LL

publication date

  • January 1988