SERVQUAL - A MULTIPLE-ITEM SCALE FOR MEASURING CONSUMER PERCEPTIONS OF SERVICE QUALITY

authors

• Berry, Leonard

published proceedings

• JOURNAL OF RETAILING

author list (cited authors)

• PARASURAMAN, A., ZEITHAML, V. A., & BERRY, L. L.

complete list of authors

• PARASURAMAN, A||ZEITHAML, VA||BERRY, LL

publication date

• January 1988

published in

• Journal of Retailing  Journal

start page

• 12

end page

• 40

volume

• 64

issue

• 1