A CONCEPTUAL-MODEL OF SERVICE QUALITY AND ITS IMPLICATIONS FOR FUTURE-RESEARCH

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authors

Berry, Leonard

published proceedings

JOURNAL OF MARKETING

altmetric score

9

author list (cited authors)

PARASURAMAN, A., ZEITHAML, V. A., & BERRY, L. L.

citation count

5993

complete list of authors

PARASURAMAN, A||ZEITHAML, VA||BERRY, LL

publication date

January 1985

publisher

SAGE Publications Publisher

published in

Journal of Marketing Journal