Development of a multi-dimensional scale for measuring the perceived value of a service Academic Article

abstract

• The construct of perceived value has been identified as one of the most important measures for gaining competitive edge (Parasuraman, 1997), and has been argued to be the most important indicator of repurchase intentions (Parasuraman and Grewal, 2000). Thus, the measurement of perceived value may have far reaching implications for the recreation and tourism fields. The purpose of the current study was to develop a multidimensional scale for the measurement of perceived value of a service. A 25-item instrument was developed to measure the construct and its dimensions. Five dimensions were identified, and were found to have content validity by a panel of experts. The instrument was further found to be reliable, and have convergent, and discriminant validity.

authors

• Petrick, James

published proceedings

• JOURNAL OF LEISURE RESEARCH

altmetric score

• 3

author list (cited authors)

• Petrick, J. F.

citation count

• 576

complete list of authors

• Petrick, JF

publication date

• January 2002

publisher

• Taylor & Francis  Publisher

published in

• JOURNAL OF LEISURE RESEARCH  Journal

keywords

• Confirmatory Factor Analysis
• Perceived Value
• Price
• Quality
• Serv-perval

Digital Object Identifier (DOI)

• 10.1080/00222216.2002.11949965

start page

• 119

end page

• 134

volume

• 34

issue

• 2

URL

• http%3A%2F%2Fdx.doi.org%2F10.1080%2F00222216.2002.11949965