Service Innovations, Customer Satisfaction, and Firm Value: Asymmetries between Internet-Enabled and Non-Internet-Enabled Service Innovations Institutional Repository Document uri icon

author list (cited authors)

  • Shankar, V.

citation count

  • 0

complete list of authors

  • Shankar, Venkatesh

Book Title

  • SSRN Electronic Journal

publication date

  • January 2008