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Service Innovations, Customer Satisfaction, and Firm Value: Asymmetries between Internet-Enabled and Non-Internet-Enabled Service Innovations
Institutional Repository Document
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Overview
author list (cited authors)
Shankar, V.
citation count
0
complete list of authors
Shankar, Venkatesh
Book Title
SSRN Electronic Journal
publication date
January 2008
Research
keywords
9 Industry, Innovation And Infrastructure
Identity
Digital Object Identifier (DOI)
10.2139/ssrn.1270808
Other
URL
http://dx.doi.org/10.2139/ssrn.1270808