Service quality and customer satisfaction: the moderating effect of innovation at KFC Academic Article uri icon

published proceedings

  • International Journal of Business Excellence

author list (cited authors)

  • DeHeer, F., Caesar, L. D., Amoako, G., & Martins, A.

complete list of authors

  • DeHeer, Felicia||Caesar, Livingstone Divine||Amoako, George||Martins, Albert

publication date

  • January 1, 2021 11:11 AM