Service quality and customer satisfaction: the moderating effect of innovation at KFC Academic Article

authors

• Caesar, Divine Livingstone

published proceedings

• International Journal of Business Excellence

author list (cited authors)

• DeHeer, F., Caesar, L. D., Amoako, G., & Martins, A.

complete list of authors

• DeHeer, Felicia||Caesar, Livingstone Divine||Amoako, George||Martins, Albert

publication date

• January 1, 2021 11:11 AM

publisher

• Inderscience Publishers  Publisher

published in

• International Journal of Business Excellence  Journal

Digital Object Identifier (DOI)

• 10.1504/ijbex.2021.10042103

start page

• 1

end page

• 1

volume

• 1

issue

• 1