Service quality and customer satisfaction: the moderating effect of innovation at KFC
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International Journal of Business Excellence
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DeHeer, F., Caesar, L. D., Amoako, G., & Martins, A.
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DeHeer, Felicia||Caesar, Livingstone Divine||Amoako, George||Martins, Albert
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http://dx.doi.org/10.1504/ijbex.2021.10042103