Online social support for cancer caregivers: alignment between requests and offers on CaringBridge.
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OBJECTIVES: Exploring CaringBridge, we describe types of social support caregivers requested, types of social support offered, and the alignment between the two. RESEARCH APPROACH: A retrospective, longitudinal, descriptive approach. SAMPLE: Twenty public CaringBridge sites. METHODOLOGICAL APPROACH: The Social Support Behavior Code system was adapted and applied to cancer-caregiver journal entries (n=389) and guestbook posts (n=2,466) to identify types of support (emotional, esteem, informational, network, tangible, and no support requested/offered). Matches between requests and offers were examined. FINDINGS: Cancer caregivers requested different types of support from their guests, most commonly emotional support. However, in most posts, caregivers did not request any support (n=238, 61.18%). Guests offered all support types, but predominately offered emotional support (n=2,353, 95%). When support was requested, 66.67% of requests received a matched offer within 24hours. INTERPRETATION: Social media platforms may provide all types of support to caregivers.