Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model Academic Article

authors

• Song, Yifan

published proceedings

• Mistreatment in organizations

altmetric score

• 32

author list (cited authors)

• Koopmann, J., Wang, M. o., Liu, Y., & Song, Y.

citation count

• 83

complete list of authors

• Koopmann, Jaclyn||Wang, Mo||Liu, Yihao||Song, Yifan

publication date

• June 2015

publisher

• Emerald Group Publishing Limited  Publisher

published in

• Research in Occupational Stress and Well Being  Journal

keywords

• 35 Commerce, Management, Tourism And Services
• 3503 Business Systems In Context

Digital Object Identifier (DOI)

• 10.1108/s1479-355520150000013002

start page

• 33

end page

• 79

volume

• 13

URL

• http://dx.doi.org/10.1108/s1479-355520150000013002