Bureaucratic Response to Citizen Contacts: Neighborhood Demands and Administrative Reaction in Dallas Academic Article uri icon


  • The present study examines bureaucratic response to all citizen-initiated requests for service from the Dallas city government for January-December 1975. Utilizing this expanded data base, the authors test hypotheses derived from the three basic models proposed to explain bureaucratic response to citizen requests for service: the political model, the underclass model, and the bureaucratic decision-rule model. The study finds little support for either the political or the underclass model and some empirical support for the bureaucratic decision-rule one. In addition, the study finds significant variations in the contacting response relationships across categories of contact, strongly indicating that researchers must be careful in their generalizations about contacting response when small samples or single-category studies are the basis of the analysis. © 1984, Southern Political Science Association. All rights reserved.

author list (cited authors)

  • Vedlitz, A., & Dyer, J. A.

citation count

  • 7

publication date

  • November 1984