Innovations in Utility Conflict Management Lessons Learned from Pilot Implementation of Utility Conflict Matrix Tools
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Utility issues remain one of the top reasons for delays in development and delivery of transportation projects. Delays in utility relocations and varying site conditions (utility conflicts) are consistently ranked among the most frequent causes for delays in highway construction. This paper described the results of a pilot implementation of the utility conflict matrix (UCM) tools that were developed as part of SHRP 2 Project R15B in 2012. The implementation project was SHRP 2 R15C, Pilot Application of Products for the Identification of Utility Conflicts and Solutions, which took place from September 2012 to March 2014. The objective was to work with a state department of transportation on the implementation of the stand-alone UCM and the 1-day UCM training course, as well as an introduction to the utility conflict data model and database. The pilot implementation took place at the Maryland State Highway Administration. This paper describes the UCM tools, details of the pilot implementation, feedback received from stakeholders involved in the project, and lessons learned from the experience of project participants. The paper also provides examples of cost and time savings that resulted from the use of the UCM approach.
