We are not on the same page: The effects of salesperson trust overestimation on customer satisfaction and relationship performance
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Mangus, S. M., Jones, E., Folse, J., & Sridhar, S.
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Mangus, Stephanie M||Jones, Eli||Folse, Judith Anne Garretson||Sridhar, Shrihari
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http://dx.doi.org/10.1016/j.indmarman.2022.12.009