Alternative Scales for Measuring Service Quality: A Comparative Assessment Based on Psychometric and Diagnostic Criteria Chapter uri icon

author list (cited authors)

  • Parasuraman, A., Zeithaml, V. A., & Berry, L. L.

citation count

  • 17

complete list of authors

  • Parasuraman, Anantharanthan||Zeithaml, Valarie A||Berry, Leonard L

Book Title

  • Handbuch Dienstleistungsmanagement

publication date

  • January 1998