Alternative Scales for Measuring Service Quality: A Comparative Assessment Based on Psychometric and Diagnostic Criteria
Chapter
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- Overview
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- Identity
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- Additional Document Info
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- Other
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Overview
author list (cited authors)
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Parasuraman, A., Zeithaml, V. A., & Berry, L. L.
citation count
complete list of authors
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Parasuraman, Anantharanthan||Zeithaml, Valarie A||Berry, Leonard L
Book Title
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Handbuch Dienstleistungsmanagement
publication date
publisher
Identity
Digital Object Identifier (DOI)
International Standard Book Number (ISBN) 13
Additional Document Info
Other
URL
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http://dx.doi.org/10.1007/978-3-322-96503-5_19