Employee Engagement: The Past, the Present, and the Future
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Employee engagement has been a hot topic among practitioners for about two decades. Over that time period, there were reports in the business press and related outlets which indicated that engaged employees are more likely to be satisfied and perform at higher levels, as well as enact behaviors that contribute to the bottom line of their organizations (e.g., Harter, Schmidt, Killhan, & Agrawal 2009; Kruse, 2012; Reilly, 2014). Today, employee engagement is considered to be a source of competitive advantage that allows organizations to gain an upper hand over rival firms ...