From Browsing to Buying and Beyond: The Needs-Adaptive Shopper Journey Model
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published proceedings
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Journal of the Association for Consumer Research
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author list (cited authors)
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Lee, L., Inman, J. J., Argo, J. J., Bttger, T., Dholakia, U., Gilbride, T., ... Tsai, C. I.
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Retailing
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Shopper Journey
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URL
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http://dx.doi.org/10.1086/698414