A Resolution in Service: SFX Usage Logs as a Basis for Link Resolver Menu Redesign Academic Article

abstract

• In this study, three years of SFX usage logs at Texas A&M University were analyzed to determine how patrons use link resolver services. The study contrasts the actions taken by users when full text is and is not available and compares public versus staff usage. The results confirmed users' preference for full-text services but also provided insights into actions taken when full text was not an option. Changes in patterns of usage over a multiyear period are shown. The data was used to redesign the SFX services menu for a more streamlined offering of services, emphasizing those that users would actually choose to use. Taylor & Francis Group, LLC.

authors

• Ponsford, Bennett

published proceedings

• JOURNAL OF WEB LIBRARIANSHIP

author list (cited authors)

• Highsmith, A. L., & Ponsford, B. C.

citation count

• 3

complete list of authors

• Highsmith, Anne L||Ponsford, Bennett Claire

publication date

• February 2011

publisher

• Taylor & Francis  Publisher

published in

• Journal of Web Librarianship  Journal

keywords

• Full-text Retrieval
• Link Resolver
• Log Analysis
• Menu Design
• Open Url
• Sfx
• Usage Statistics

Digital Object Identifier (DOI)

• 10.1080/19322909.2011.544964

start page

• 46

end page

• 62

volume

• 5

issue

• 1

URL

• http://dx.doi.org/10.1080/19322909.2011.544964