A Primer for Developing a Public Agency Service Ethos of Cultural Competency in Public Services Programming and Public Services Delivery Academic Article

abstract

• 2008, Copyright Taylor & Francis Group, LLC. This paper addresses the need for culturally appropriate and culturally effective public programs and public services. The author discusses cultural competency in public services programming and public services delivery and addresses cultural competency concerns in human resources training, education, and service delivery. Examples of best practices in public policymaking and management are provided, and the author discusses what a public agency must do to develop and promote an ethos of community spirit through the use and application of cultural competency. The paper also provides a cultural competency glossary for public agencies.

authors

• Rice, Mitchell

published proceedings

• JOURNAL OF PUBLIC AFFAIRS EDUCATION

author list (cited authors)

• Rice, M. F.

citation count

• 12

complete list of authors

• Rice, Mitchell F

publication date

• January 2008

publisher

• Taylor & Francis  Publisher

published in

• Journal of Public Affairs Education  Journal

keywords

• Clinical Research
• Health Services

Digital Object Identifier (DOI)

• 10.1080/15236803.2008.12001507

start page

• 21

end page

• 38

volume

• 14

issue

• 1

URL

• http://dx.doi.org/10.1080/15236803.2008.12001507