Client-Veterinarian Communication: Skills for Client Centered Dialogue and Shared Decision Making Academic Article uri icon


  • This article reviews three decision-making models for veterinary-client and physician-patient interactions and proposes adaptation of the 4E communication model from human medicine for application in veterinary-client interactions. These models incorporate specific communication skills for achieving the four components fo a client interview: engagement, empathy, education, and enlistment.

altmetric score

  • 0.5

author list (cited authors)

  • Cornell, K. K., & Kopcha, M.

citation count

  • 47

publication date

  • January 2007