Client-Veterinarian Communication: Skills for Client Centered Dialogue and Shared Decision Making
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This article reviews three decision-making models for veterinary-client and physician-patient interactions and proposes adaptation of the 4E communication model from human medicine for application in veterinary-client interactions. These models incorporate specific communication skills for achieving the four components fo a client interview: engagement, empathy, education, and enlistment.
author list (cited authors)
Cornell, K. K., & Kopcha, M.