Client-veterinarian communication: skills for client centered dialogue and shared decision making. Academic Article

abstract

• This article reviews three decision-making models for veterinary-client and physician-patient interactions and proposes adaptation of the 4E communication model from human medicine for application in veterinary-client interactions. These models incorporate specific communication skills for achieving the four components fo a client interview: engagement, empathy, education, and enlistment.

authors

• Cornell, Karen

published proceedings

• Vet Clin North Am Small Anim Pract

altmetric score

• 0.5

author list (cited authors)

• Cornell, K. K., & Kopcha, M.

citation count

• 65

complete list of authors

• Cornell, Karen K||Kopcha, Michelle

publication date

• January 2007

publisher

• Elsevier  Publisher

published in

• Veterinary Clinics of North America - Small Animal Practice  Journal

keywords

• Animals
• Communication
• Decision Making
• Humans
• Interpersonal Relations
• Patient Education As Topic
• Patient Participation
• Veterinarians
• Veterinary Medicine

Digital Object Identifier (DOI)

• 10.1016/j.cvsm.2006.10.005

start page

• 37

end page

• 47

volume

• 37

issue

• 1

URL

• http://dx.doi.org/10.1016/j.cvsm.2006.10.005