Client-veterinarian communication: skills for client centered dialogue and shared decision making. Academic Article uri icon


  • This article reviews three decision-making models for veterinary-client and physician-patient interactions and proposes adaptation of the 4E communication model from human medicine for application in veterinary-client interactions. These models incorporate specific communication skills for achieving the four components fo a client interview: engagement, empathy, education, and enlistment.

published proceedings

  • Vet Clin North Am Small Anim Pract

altmetric score

  • 0.5

author list (cited authors)

  • Cornell, K. K., & Kopcha, M.

citation count

  • 65

complete list of authors

  • Cornell, Karen K||Kopcha, Michelle

publication date

  • January 2007