Simplifying operations communication through application of social concepts
A SpaceOps 2012 Conference paper introduced three innovative concepts for real time flight control communications toolsbased on social mechanisms: a) Console Log Tool (CoLT) A deployed log keeping application at the Marshall Space Flight Center (MSFC) Payload Operations Integration Center (POIC) that provides "anywhere" access and comment/notifications features similar to those found in Social Networking Systems (SNS), b) CrossLog Communication via microblogging Techniques A concept from Johnson Space Center's (JSC) Mission Control Center Houston (MCCH) that would use @tag and #tag protocols to make information/requests visible and/or discoverable in multiple logs, and c) Communications Dashboard (CommDash) A MSFC concept for a Facebooklike interface to visually integrate and manage basic console log content, highly configurable text chat streams (to reduce voice loop traffic), generic and positionspecific status displays/streams, a visually based hailing capability, and other communications functions. CoLT was deployed operationally at nearly the same time as SpaceOps 2012, the CrossLog Communications idea is currently waiting for a champion to carry it forward, and CommDash was approved as a NASA Information Technology (IT) Labs project. This paper discusses lessons learned from two years of actual CoLT operations, updates CommDash prototype development status, and discusses potential for using CrossLog Communications in MCCH and/or POIC environments, and considers other ways for synergizing console applications.
author list (cited authors)
Cowart, H. S., & Scott, D. W.