Communications Technology, Emotional Intelligence, and Impact on Performance: A Conceptual Exploration of Connections Academic Article

abstract

• The purpose of this exploratory conceptual article is to stimulate dialogue about limitations to performance that may be associated with leaderships inability to appropriately express emotional intelligence when primarily relying on innovative, Web-based communication technologies. Based on this concept and anecdotal evidence, the notion exists that extensive use of newer technologies may undermine the expression of a leaders emotional intelligence (EI) characteristics during communications with stakeholders. Consequently, recipients of suboptimal communications from leadership may accept this as the status quo and performance may suffer. Although we have embraced innovative communication technologies without hesitation and often with much enthusiasm, there is limited empirical evidence as to how these newer approaches may enhance or diminish the quality of leader interactions and ultimately affect worker development and performance.

authors

• Nafukho, Fredrick

published proceedings

• ADVANCES IN DEVELOPING HUMAN RESOURCES

author list (cited authors)

• Graham, C. M.

citation count

• 9

complete list of authors

• Graham, Carroll M

publication date

• January 2009

publisher

• SAGE Publications  Publisher

published in

• Advances in Developing Human Resources  Journal

keywords

• Communications Technology
• Emotional Intelligence
• Leadership
• Performance

Digital Object Identifier (DOI)

• 10.1177/1523422309360695

start page

• 773

end page

• 783

volume

• 11

issue

• 6

URL

• http://dx.doi.org/10.1177/1523422309360695