Decision support system for the management of systems change Academic Article uri icon


  • Through the passage of time, various different approaches such as total quality management (TQM) and business process re-engineering (BPR) have been presented to operations as offering the potential for performance improvement and innovation. These approaches have been implemented across the globe and have had varied results. Approaches have been implemented with huge success in one organization, only to result in absolute failure in another. The question of `why does this happen?' has been continually asked by researchers, and opinion points to the presence or absence in the project implementation of specific enablers or levers of change, together with a methodology which incorporates these levers. Researchers state that finding the fight change management process can give an organization a 99% chance of success. This paper looks at five key factors in developing a successful innovation management process that can guide organizations towards achieving performance goals. The five factors are: group management, strategic planning, empowerment, systems engineering and lifelong learning. A new methodology is introduced which gives organizations a step by step approach to implementing the innovation process successfully. The methodology is supported by a set of modelling and analysis tools which help in the design and development of many of the critical success levers. The combination of levers, methodology and tool-kit offers a roadmap to managers and designers for achieving successful performance improvement and innovation within the organization.

published proceedings

  • Technovation

author list (cited authors)

  • Dooley, L., & O'Sullivan, D.

citation count

  • 16

complete list of authors

  • Dooley, Lawrence||O'Sullivan, David

publication date

  • January 1999